How to Return

HOW TO RETURN

You have 7 days from the shipping date of your order to return your purchase from mateleather.com free of charge. The items must have all their labels and be in perfect condition.Please note that the return policy is not allowed to all the discount product.

These are the options for returning your item(s):

• Mate leather studio

   

  You can return your order at our studio. You only have to present the purchase receipt along with the items you wish to return. You can show it on the screen of your mobile device or print it out.

  Remember that you do not need to make a return request via the website or the app for in-store returns.

  Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you.

  Please message us to request the studio address for the return process.

• SF Express

  Remember that you must send the items you wish to return within 7 days from the shipping date of your purchase, before the return period expires. 

  Please message us to request the delivery details for the return process.

   

*Return Policy only suitable for online purchases.